RBS leaders with Nick Kitchen
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The Challenge

The Royal Bank of Scotland's number one priority is the invest in the development and Wellbeing of their people, so we were honoured to be commissioned to deliver a bespoke Mental Resilience and Physical Wellbeing programme to the senior leadership population of the bank. 

With technology-driven change transforming the Financial Services and Banking industry at a pace never seen before, RBS recognised that to maintain their competitive edge and adapt to thrive in the future, it needs people who are resilient, confident, optimistic, healthy and in a fantastic frame of mind to create, innovate and perform at their best. 

We were set the challenge to design a training programme that would help RBS’s people achieve this. 

“I’ve never had as strong feedback from my leadership team as I had on the DeltaV course. It was an interesting, different and unique experience” Ian McLaughlin, MD of Home Buying & Ownership, RBS
The Solution

Using analytics to benchmark resilience was very important to RBS, so DeltaV’s Nick Kitchen, a renowned Resilience and Wellbeing coach, designed a programme that began with our RQi Resilience psychometric and detailed 1:1 coaching for every leader. 

A series of 1 and 2-day workshops was then delivered, bringing together groups of leaders and forming leadership teams across the UK. Building on the foundation of the RQi, these workshops used the DeltaV '6 Elements of Resilience' to teach practical techniques for how leaders can:

  • Build individual resilience capability 
  • Improve the resilience of other people
  • Build resilient teams
  • Contribute towards building a resilient organisation
  • Improve Physical Wellbeing using the DeltaV 5 Pillars of Health
Impact

The impact of the programme was far-reaching and deeply individual, but hugely impactful. Ian McLaughlin, MD of HBO commented saying “I’ve never had as strong feedback from my leadership team as I had on the DeltaV course. It was an interesting, different and unique experience”. 

Most notably, feedback from participants stated that after the programme, they were able to:

  • Raise awareness of mental health amongst their teams
  • Lead and make decisions with a clear and composed mindset
  • Manage pressure more effectively, reducing stress within their teams
  • Improve their physical Wellbeing and perform better at work and at home